Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
General Information
What is serviced accommodation?
It is a fully furnished residential apartment let out on a nightly or short-term basis, offering a "home away from home" experience with included amenities and services.
Who typically stays in serviced accommodation?
A wide range of guests, including tourists, business travelers (often for extended projects), and individuals or families who are between house moves or during home renovations.
What is the difference between a hotel and a serviced apartment?
Serviced apartments typically offer more space, including separate living, dining, and sleeping areas, a fully equipped kitchen, and often more privacy and cost savings, especially for longer stays.
Is there a minimum length of stay?
A 7 night minimum stay policy is in place.
Amenities and Services
What is included in the rate?
Rates are usually inclusive of all utility bills (electricity, water, gas, council tax, TV license), internet access, and a regular housekeeping service with fresh linen and towel changes.
What facilities can I expect?
You can expect a fully equipped kitchen (oven, fridge, microwave, utensils), Wi-Fi, a TV, laundry facilities (washing machine/dryer), and all necessary furnishings and soft linens.
Is Wi-Fi provided?
Yes, complimentary Wi-Fi is typically included in the rate
Are pets allowed?
Bijoux Stays understands pets are very much part of the family. They are greatly welcome. A cleaning fee applies. You should confirm this when booking.
Can I smoke in the apartment?
The vast majority of properties are non-smoking in both the apartments and internal communal areas. Smoking may occasionally be permitted in external areas like balconies, but this must be checked in advance.
Booking and Logistics
How do I make a reservation?
Bookings can typically be made online through various platforms or by directly filling the request form on this website to enjoy discounted rates.
When do I pay?
Payment is usually required in full at the time of booking, before check-in.
What is the cancellation policy?
Cancellation policies vary by operator and property. The specific terms and conditions will be provided to you at the time of reservation.
What are the standard check-in/out times?
Standard check-in is typically around 5:00 PM (17:00), and check-out is usually by 11:00 AM. Early check-in or late check-out may be possible upon request, often subject to availability or an additional fee.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.
